Members wait on hold for things a chat could answer in seconds. This preview shows the WhatsApp line that lets a member check their balance, start a claim, or update beneficiaries, securely, without a call centre.
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Simeka Fund
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Today
I want to check my pension13:30
Check your pension without the call centre 💰 I’ll verify you securely and answer in seconds, your balance, a claim, or updating beneficiaries, all here on WhatsApp. No queues, no hold music.
Which language would you like to use?
🗒 Choose language
Choose language
Languages
English
isiZulu
Afrikaans
Sesotho
Pick a language
Members get help in the language they’re comfortable in.
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Simeka Fund
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English13:30
How can we help?
🗒 Open menu
Member services
💰 Check my balance
📝 Start a claim
👪 Update beneficiaries
📞 Book an advisor
Simple menu
Balance, claims, beneficiaries, or book an advisor, one tap.
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Verify it’s you
Secure form
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🔒 Verify it’s you✕
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Verify
Verify securely
A quick, secure form confirms who they are before showing anything.
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Simeka Fund
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Identity verified ✓
Hi Nomsa. Your current fund value is R412 300. Vested: R318 000 · Last contribution: 30 Jun.
Anything else?
Start a claim
Update beneficiaries
Instant answers
Balance and details returned safely in the chat.
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Withdrawal claim
Secure form
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🔒 Withdrawal claim✕
Resignation ▾
Bank + account no.
📎 attach documents
Submit claim
Claim with uploads
A claim form plus document upload, no branch visit.
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Simeka Fund
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Claim submitted ✓ Ref CLM-20481
Your claim is in. We’ll message you here at each step.
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Your advisor
Tap to book a call
Message
— demo only —
Want this for your fund? Drop your email and we’ll set it up.
Filed, then convert
Confirms the claim, then in demo mode captures the fund’s email.
Deflects call-centre volume and speeds up claims. Real member verification and POPIA controls come in the build spec.